RePower LA recognizes that in order to accomplish our goals, we need more meaningful ways for ratepayers to give feedback about how LADWP does outreach to low-income communities of color. In our conversations with ratepayers, people from across the city have expressed frustration that their input isn’t driving important decisions about DWP.
We also want quality customer service and outreach at the LADWP that better assists ratepayers with proactively finding programs they might qualify for. This could include multilingual literature and staff, visible outreach at community events, and easily navigable discount and program applications.
Future priorities will include:
- Bringing stakeholders to the table — representative leaders from the community
- UPCTs being able to participate in the customer service pipeline/customer service oriented UPCT training program — which will create more opportunities for women
- Developing a Community Advisory Board in which positions are paid roles for customers